Quest are delighted to be working with the Energy Saving Trust in the design and delivery of Doorstep Engagement training for Assessors, for the Home Insulation Scheme.
The Energy Saving Trust is a non-profit organisation that provides free and impartial advice on how to stop wasting energy. The Home Insulation Scheme (HIS) is an area based intitiative targeting different local authority areas throughout Scotland.
Householders are offered free, impartial energy advice and all households receive a home energy check. For eligible householders insulation measures are offered at discounted price. The assessors are the people who knock on the doors and Quest has designed an interesting programme including
• Establishing rapport and making a great first impression
• Communicating effectively
• What to say and not to say
• Considering other factors such as disability, ethnicity, language and asking for sensitive information
• Bringing the sale together
• Considering how to stay motivated
Quest have worked with Ruth Gibson from the Energy Saving Trust to design a workshop that is interactive and fun but also focused on making difference after the event. The activities include a board game, some stop/start case studies and turning negatives into positives.
The first workshop this month is in Orkney followed by one in Aberdeen in August. There will then be a roll out across Scotland.
