In our first full year of having joined forces with ICD Partnerhsip Ltd who offer Customer Experience Strategy Consultancy, we have been delighted to work with the Housing Department of Dundee City Council. Beginning with support to their staff conference we are now working with managers and staff to engage their people in an ambitious programme of change through continuous improvement and focusing their culture around customers.

It was our privilege to meet this year's award winners at the conference, recognised by their peers for the good work they had done in teams and individually, as managers and fund raising for others. We add our congratulations to them and hope that this inspires a new crop of nominees to go the extra mile in 2010.

SKIING AT KINGENNIE

The Employability Team from Dundee United Football Club came for a day of teambuilding at Kingennie Country Resort. Initially we thought it would be an indoor day because of all the snow but in fact it resulted in a great opportunity to experience Kingennie at its best. Inside the training room we had the wood burning stove on and outside we completed a treasure trail and team skis in the sunshine and snow. The pics show how lovely it was.